Dear Julien,
First of all, I would like to thank you for your order and review.
I'm shocked by your review photos. Of course that should never happen, apologies for the inconvenience. We will of course solve this for you.
Please know that you can always send us a message if something is not as it should be and we will always solve it.
I have sent you a private message and hope to be able to help you there soon.