Hi Sun-Woong,
Thank you for placing your order with us. We are genuinely sorry to hear that the import charges came as such an unpleasant surprise.
We reviewed your order and, due to its high total value, the import fees can unfortunately be substantial. These charges are imposed by the US authorities, not by us, and are separate from the shipping costs paid to us.
When the Trump administration introduced these changes to US import regulations at the end of August 2025, we added a dedicated section at the very top of our Shipping Policy specifically to inform our American customers about the tariffs.
We also clearly state during checkout that import duties and taxes are not included. While we completely understand your frustration, we truly hope Gemloader will not be held responsible for a US governmental decision that is entirely beyond our control.
We have contacted you privately to provide further information. If you would prefer to return the order, please reply to our email and we will gladly explain the available options.