Thank you for your review and your order, your support truly means a lot to us.
Unfortunately, we haven’t seen any email from you in our system requesting help, so we believe something may have gone wrong with the message. Please know that we would never intentionally ignore anyone, we’re here to help.
We’ve just sent you a private email and hope to get in touch with you soon. Once we do, we’ll of course want to help out.
Thanks again for your support. It’s greatly appreciated.