Please know that we’re always here to support our customers. I’ve reached out to you directly, as we’re more than happy to assist if you’ve received the wrong items. We’re really sorry to see a negative review before we’ve had the chance to help you.
We also completely understand your frustration regarding import fees, but these charges are not billed by us, they’re local import tariffs collected by your own customs office when importing goods from outside your country. These tariffs have been in place since the new administration in the U.S., and unfortunately, we have no control over them.
We hope you’ll give us the opportunity to make things right. I’ve sent you a message directly, and we look forward to hearing from you soon.