Hi James,
First of all, thank you very much for your order and your kind words regarding the binder’s quality, protection, presentation and inner lining. That genuinely means a lot to us and is very much appreciated.
We do honestly wish we had heard from you directly first before the review was posted. We are always here to properly inform and assist customers whenever something feels disappointing or unclear, and we are always willing to help wherever possible.
This happens with these binders because of the square shaped spine/construction. When the binder is fully opened and then closed again, the zipper must move around a sharper corner compared to other rounded cover designs. That tighter corner movement can sometimes make the zipper feel a little less smooth while closing.
These binders are currently fully sold out. For future production runs, we definitely investigate whether adjusting the zipper in some way could make closing the binder smoother and easier.
We have sent you a direct message and hope to speak with you there if you would still like any further assistance from our side.