Pre-order information

Dear customers, early birds and members.

We at Gemloader would like to say a huge thank you to all our customers, earlybirds and members for the waiting. You will now receive a discount on the normal retail price to thank you for your patience. So be aware that the price will increase again once the pre-order period is over.

We try with all our might to estimate the demand for our products. We therefore hope that we have made enough new products to make everyone happy. Unfortunately, it can happen that we are temporarily out of stock again. So be quick and order your Gemloader products now through the pre-order period before it's too late. It is no longer possible to claim this discount afterwards.

How does pre-ordering work: 

  • Estimated Shipping Date Update: All pre-orders have been dispatched or are ready for pickup. We anticipate a prompt and secure delivery to your doorstep. You should have already received a tracking page in your email inbox. For any inquiries or assistance, kindly reach out to us through the contact form on our designated contact page.

(Last update: 05-01-2024)

  • We will update the estimated shipping date on our product page and on this information page as needed. This estimated shipping date is almost certain. However, there can always be a small unforeseen delay. We will of course provide updates about your order as soon as this proves necessary. If a more precise date is known, we will let you know on our product page and on this information page.
  • You order now and we deliver as soon as the products are ready to be shipped. You will receive a tracking code as soon as the order is prepared for shipment. You can cancel the pre-order until the order has been shipped. So you do not run any risk. Do you want to cancel your order? Please contact our customer service before your order is shipped. If your order has been shipped and you still want to cancel, this is possible when your order is returned unopened. We do not reimburse the costs for returning the products to us.
  • Shipping overseas takes longer than a shipment within Europe. So keep this delivery time in mind as well. You will see the average delivery time to your address during checkout. You must therefore calculate this time on top of the estimated shipping (departure) date from our HQ.
  • Please be aware that with a pre-order you will have to wait for your products to be shipped. We do our utmost to ship the products as soon as they are ready for shipment.
    If you want your products to be shipped immediately upon ordering, please wait until our products are back in stock. 
  • When you have added multiple items to your order, we will ship everything at once. This means that you have to wait for the pre-order product to come into stock before we send your order.

Do you have any questions about the pre-order process? Please feel free to contact us. We are ready to answer all your questions.

With best regards,

Team Gemloader