Dear Victor,
Thank you for your order and feedback. We completely understand that waiting this long for your order is frustrating, and we truly appreciate your patience and support.
Your order received an update on March 2, 2025, indicating that it has cleared the international customs facility and is now in the hands of USPS for final delivery. Based on the tracking data, we expect it to arrive sometime next week. As of today, your order has been in transit for 14 business days, which is indeed longer than expected, but according to the tracking information, it is still progressing and not lost.
We always strive to ensure that every order reaches our customers as soon as possible, and we regret the delay caused by customs processing. Please know that we shipped your order at the earliest opportunity, and we are actively monitoring its progress for you.
I’ve also sent you a private message to assist you further. If you ever experience an issue with an order, please don’t hesitate to reach out via our website's contact form, we are always here to help. We would greatly appreciate the opportunity to resolve this for you.
Thank you again for your patience and support.