Premium Traditional sleeved collectors binder [480 pockets 3X4]

We are sorry to hear that your package has not arrived yet.

We do regret that you did not contact us first, as we are always happy to help and often able to provide clarity or a solution quickly. That said, after reading your review, we immediately took action.

We have already been in contact with the carrier, and according to their information, your shipment has arrived in Colombia and is currently at customs. Unfortunately, customs procedures are handled by your local authorities, and we are not able to influence or speed up this process. However, we have started a delay investigation with the carrier to actively monitor the situation.

We will always make sure a proper solution is provided. If a shipment is declared lost, we will of course reship or refund accordingly. We stand behind every customer and order we ship.

I have personally reached out to you via email so we can assist you directly and keep you updated. We truly hope to continue the conversation there and resolve this together.

Thank you for your patience and understanding. We are here to help and will always do our best to ensure your order arrives safely.