We're sorry to hear that your binder developed damage after being in use, and we completely understand the disappointment when something like that happens to you.
We hope you understand that, after a product has been used, it is unfortunately very difficult for us to determine what caused the damage. Nevertheless, we are always happy to help our customers and look for a fair solution whenever possible.
We do wish you had given us the opportunity to assist you before leaving your review, as we are always happy to help and work together with our customers to find a suitable solution whenever possible.
We have reached out to you by email and hope we can resolve this matter together.
We also want to thank you for you new order and ongoing support.