Thank you for your order. It is unfortunate to see a one-star review without being given the opportunity to assist you first.
Your order arrived in the destination country, the Philippines, on January 22nd and is currently with customs awaiting clearance.
This is the only stage of the delivery process where we cannot apply direct pressure, as the shipment is no longer within the postal network but under the control of local customs authorities.
We have already started an investigation to gain more clarity on the expected customs processing time.
Please rest assured that we always ensure orders reach our customers.
We have also sent you a private email to get in touch and give us the opportunity to resolve this for you.