Thank you for your review and for your kind words about our products. We are very happy to hear that you are really enjoying the quality of the products.
The additional charges you received are import related tariffs implemented by the current US government since late 2025 and collected by FedEx on behalf of US authorities. We do not receive any portion of these funds ourselves. These charges are paid to your own government, which introduced these measures to encourage purchases from domestic businesses rather than imports from overseas.
As soon as these changes were announced by the US administration, we updated the very top section of our Shipping Policy to make US customers aware that these charges may apply. We also display the applicable Incoterms during checkout.
We only truly hope that our brand is not judged for a governmental policy change that is entirely outside of our control.
We have sent you an email with some additional information and would be happy to discuss the situation further and assist where possible.
Thank you again for your support and for your kind words about our products. It is genuinely appreciated.