I’m really sorry to hear about the issue with your binder, and that you thought your discount wasn’t applied. We wish you had reached out to us first, as we’re always happy to help and make things right.
After checking your order, I can confirm that the 10% discount for purchasing two or more binders was successfully applied to your order. That was the only discount code in your order, so you definitely received a discount. I’m not sure if you may have entered another code or if the discount you tried to apply didn’t go through or was no longer active, but nothing else appears in the order history.
Regarding the zipper issue, could you please send us a few photos or a short video and describe what’s happening? We’ll take a look right away and do our best to resolve it for you.
We’d really appreciate it if you could give us the chance to help you out. We always want every customer to be satisfied, and we’ll do everything we can to make this right for you.
A one-star review without giving us that opportunity is always very sad to see.
I’ve sent you a private message as well and hope to get in touch soon to help you further.