Thank you for your order and review, Nolan. We sincerely apologize for the inconvenience, and I completely understand how frustrating it must be to receive a review request when your order has yet to arrive. This is an automated email sent after a certain period, but please rest assured that we are here to assist you.
Shipping to Canada has been taking longer than usual, as noted in our shipping information at checkout. While delays can be unpredictable, I know that doesn’t make the wait any less frustrating. I have already submitted a delayed shipment ticket in our carrier system, and I’d love the opportunity to assist you further. Please know that we will always ensure your order reaches you.
We have also reached out via email and will do everything we can to resolve this as quickly as possible. Thank you for your patience, and we appreciate your support.