Thank you for your review. According to the tracking, your order has been at a pickup point since October 2nd after a missed delivery. We’ve sent you a private email and hope to speak with you soon to ensure you can collect it quickly or reschedule a new delivery. We are always here to help. Please know you can reach us anytime through the contact form on our website, via WhatsApp, phone, or Messenger, and we are ready to assist you.