Hi Dave,
First of all, thank you for your order. This should of course not happen during normal use.
Unfortunately, we had not received any message from you about this issue before the review, so we had not yet been given the opportunity to investigate or assist you. Please know we are here.
We would like to understand which toploaders you are using and how the binder is being used, so that we can determine what may have caused the damage and provide an appropriate solution when needed.
We have just contacted you privately by email and hope you will give us the opportunity to assist you and investigate this further.
We look forward to hearing from you and wish you a pleasant day.