Holiday Season Shipping & Service Information

Holiday Planning & Pickup Information
December 2026 – January 2027

During the holiday season, our carriers, warehouse and customer service team operate differently than usual. This page provides an overview of pickup limitations, holiday closures and expected delays.

The holiday period is particularly busy for both carriers and our team. Reduced staffing, public holidays and fewer collection days can create processing queues and longer delivery times. We kindly ask for your patience while we work through orders and messages as quickly and carefully as possible.

We wish you a wonderful holiday season and thank you for your support throughout the year.

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Carrier Pickup Schedule During the Holidays

The following schedule outlines the planned carrier collections from our warehouse in the Netherlands. Exact collection times may vary by carrier.

Please note that a collection taking place does not guarantee that an order placed that day will be ready to leave with it.

December 24 – Early pickup before 3:30 pm

Carriers will collect earlier than usual on Christmas Eve. The exact collection time may vary, so please do not treat 3:30 pm as an order cut-off.

Orders placed on December 23 or 24 may not be dispatched until December 28 or 29, or later depending on the processing queue.

December 25 – No pickup: Christmas Day

Our team and carriers are closed. No orders will be processed or collected.

December 26 – No pickup: Second Christmas Day / Boxing Day

In the Netherlands, both December 25 and December 26 are public holidays. Our team will be off on both days.

December 26 falls on a Saturday this year, followed by Sunday, December 27. Regular processing and collections can therefore resume from Monday, December 28.

December 28–30 – Processing resumes with reduced staffing

We will process orders and prepare shipments during this period, but reduced staffing and accumulated orders may mean dispatch takes longer than usual.

December 31 – Planned early pickup before 3:30 pm

Our regular order processing and customer service will be closed for New Year’s Eve.

We have requested early carrier collections for parcels already prepared. These remain subject to confirmation. Orders placed that day should not be expected to leave before the New Year closure.

January 1 – No pickup: New Year’s Day

Our team and carriers are closed. No orders will be processed or collected.

January 2–3 – Weekend

January 2 falls on Saturday and January 3 on Sunday. There will be no regular order processing or collections.

From January 4 – Work resumes

From Monday, January 4, we will resume order processing, customer service and preparation for carrier collections.

Please allow additional time while we work through the orders and messages accumulated during the closures. Normal processing times may not resume immediately.

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Expected Holiday Delays

During this busy period, you may experience:

  • Longer order processing times before dispatch.

  • Delayed tracking scans.

  • Parcels spending longer in sorting centres.

  • Longer customs clearance and international transit times.

  • Slower return transport and returns processing.

A shipping label being created does not mean your parcel has already been collected. Tracking will update as the carrier scans and processes your shipment.

Carrier delays are outside our direct control, but we remain here to help. If an issue arises, we will follow it up and share relevant updates when available.

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Gemloader Customer Service Availability

Our customer service team will be unavailable on:

  • December 25 – Christmas Day

  • December 26 – Second Christmas Day / Boxing Day

  • December 31 – New Year’s Eve

  • January 1 – New Year’s Day

Our usual weekend closure also applies, including December 27 and January 2–3.

On the remaining working days, staffing may be reduced and replies may take longer than usual. Messages received during closures will be answered as soon as possible after we return.

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Tips to Help Your Order Arrive in Time

  • Order well in advance, especially if your purchase is intended as a gift.

  • Allow extra time for both warehouse processing and delivery.

  • Do not rely on same-day dispatch around early collection dates.

  • Monitor your tracking information and collect pickup-point parcels promptly.

  • Remember that an order containing preorder items will ship once all items are ready.

We cannot guarantee delivery before Christmas or New Year.

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Thank You for Your Understanding

We greatly appreciate your support and patience during the busiest time of the year. Our team will do everything possible to prepare your order carefully and send it as soon as we can.

If you have a question about your order, please contact us. We’re happy to help, but kindly ask that you allow extra time for a reply during this period.