Premium Traditional sleeved collectors binder [1024 pockets 4X4]

Hi Jan,

Thank you for your review. We are pleased to hear that you are happy with the binder itself, but we are sorry that the delivery delay meant it arrived too late to be given as the intended present.

We have reviewed your order and our complete email correspondence. Your order was placed using the DPD Pickup delivery option. Because no specific parcel shop was selected during checkout, DPD automatically assigned one, as also stated during the ordering process. Unfortunately, an issue subsequently occurred at that particular pickup location.

As soon as you contacted us, we started an investigation with DPD and continued to assist you throughout the process. We also agreed that, if the parcel had still not arrived by a specific date, we would send the order again. The parcel was then fortunately delivered on that same day, so a replacement shipment was no longer necessary.

We completely understand that the delay was frustrating, especially because the binder was intended as a gift. At the same time, we are very sad to receive a two-star product review when the product itself met your expectations and the delivery issue occurred at the DPD pickup location. Although we depend on the carrier and the selected pickup location for the final delivery, we did take action as soon as we became aware of the problem and offered a concrete solution if the parcel remained undelivered.

We have also contacted you privately in response to our previous correspondence, as we would still be happy to discuss your experience with you. We hope you recognise that we took your report seriously and did everything reasonably possible to assist you and resolve the delivery issue.